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FRUITION INTERIORS CO.

Privacy Policy

How your personal information is collected, used, protected and corrected.

Last updated: 10 October 2026

Fruition Interiors Co respects your privacy and handles your personal information with care.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry, engage our services or receive our marketing communications.

Fruition Interiors Co is operated by Samantha Mari Terry, a sole trader, ABN 64 130 296 307, based in Queensland, Australia. In this policy, “we”, “us” and “our” refer to this business.

We comply with Australian privacy and marketing laws that apply to our business, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable, and the Spam Act 2003 (Cth).

Information we collect

We may collect personal information relevant to your enquiry, project or interaction with our business, including:

  • Your name, email address and telephone number.
  • Your property address and project details.
  • Design preferences, budget, timing and service requirements.
  • Photographs, floor plans, measurements and documents you provide.
  • Correspondence, consultation notes and service agreements.
  • Billing information and payment records.
  • Marketing preferences, subscription consent and unsubscribe requests.
  • Website usage information, such as your IP address, device, browser, pages visited and interactions with advertisements.

We only seek information reasonably necessary for our services and business activities.

How we collect information

We generally collect information directly from you through website forms, email, telephone, social media, consultations and project documentation.

Our website enquiry forms deliver the information you submit to us by email. We use Lovable to support our website and email functionality.

We may also receive relevant project information from people you authorise to work with us, such as builders, trades, consultants or representatives.

Cookies, analytics tools and advertising technologies may automatically collect information about your use of our website.

You can make a general enquiry anonymously or using a pseudonym where practical. If you do not provide information necessary for a quote or project, we may be unable to provide the requested service.

How we use information

We use personal information to:

  • Respond to enquiries and discuss your project.
  • Prepare proposals, quotes and agreements.
  • Develop designs, selections and project documentation.
  • Coordinate builders, trades, makers, suppliers and consultants.
  • Arrange consultations, site visits, deliveries and installation.
  • Manage payments, accounts and business records.
  • Communicate with you about our services.
  • Send marketing communications where permitted.
  • Understand website activity and measure advertising performance.
  • Improve our services and protect our systems.
  • Meet legal obligations and resolve disputes.

We will seek consent before using your information for an unrelated purpose unless the use is otherwise permitted or required by law.

Email marketing

We may send emails about our services, projects, design insights and offers where you have consented or where otherwise permitted by law.

Submitting an enquiry does not, by itself, subscribe you to ongoing email marketing.

Our marketing emails identify Fruition Interiors Co and include a clear unsubscribe option. You can also opt out by emailing samantha@fruitioninteriorsco.com.

Unsubscribe requests are actioned within five working days. Unsubscribing is free and does not require you to log in, create an account or provide additional information beyond what is necessary to identify the email address being unsubscribed.

We may continue to send necessary, non-promotional communications about an active project, appointment, invoice or service.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to support website functionality, understand visitor activity and measure advertising performance.

Analytics and advertising technologies may collect information such as your IP address, browser, device identifiers, pages viewed, referring websites and interactions with website content or advertisements.

Where advertising tracking is enabled, information may be shared with advertising providers to measure campaign results and show relevant advertising. Those providers may associate this information with other information they hold about you.

We provide notices and obtain consent where required by applicable law.

You can manage cookies through your browser and adjust personalised advertising preferences through the relevant advertising platform. You may also contact us to request an opt-out from our use of your personal information for direct marketing, including targeted advertising. Restricting cookies may affect some website functions.

Visiting our website does not constitute blanket consent to unrelated marketing or data use.

Sharing your information

We may disclose relevant information to:

  • Builders, trades, makers, suppliers and consultants involved in your project.
  • Delivery and installation providers.
  • Technology providers supporting our website, email, storage, accounting, payments and marketing.
  • Analytics and advertising providers supporting our online marketing.
  • Professional advisers, insurers and authorities where reasonably necessary or legally required.
  • Other parties you authorise.

We limit disclosures to information reasonably needed for the relevant purpose and take reasonable steps to protect information shared with service providers.

Overseas information handling

Some technology and service providers may store, process or access personal information outside Australia.

Where applicable Australian privacy law requires it, we take reasonable steps to ensure overseas disclosures comply with that law, subject to any lawful exceptions.

You may contact us for information about the providers and overseas locations relevant to your personal information.

Project photography and publicity

Where project photographs, testimonials or details identify you or your home, we will seek your permission before using them in our portfolio, website, social media, advertising or publications.

Any agreed use will follow the permission you provide. You can contact us to discuss withdrawing permission for future use. Previously printed, distributed or independently republished material may not be fully recoverable.

Sensitive information

We do not routinely request sensitive personal information.

If health or accessibility information is relevant to your design requirements, we will only collect what is reasonably necessary, with your consent unless otherwise permitted by law.

Please avoid including unrelated sensitive information in website enquiry forms.

Storage and security

We hold personal information in electronic systems and, where relevant, physical project records.

We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no electronic transmission or storage system can be guaranteed completely secure.

If a data breach occurs, we will assess and respond to it and notify affected individuals and regulators where required by law.

How long we keep information

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes and meet legal obligations.

When information is no longer needed, we take reasonable steps to securely destroy or de-identify it, subject to legal retention requirements.

We may retain limited unsubscribe records to ensure your marketing preferences continue to be respected.

Access and correction

You can request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please email samantha@fruitioninteriorsco.com. We may need to verify your identity before responding and aim to respond within 30 days.

If we refuse a request where legally permitted, we will explain the reason and available complaint options, unless the law prevents us from doing so.

Privacy enquiries and complaints

For questions, requests or complaints about your privacy, contact:

Business
Fruition Interiors Co
ABN
64 130 296 307

Please explain your concern and the outcome you would like. We will acknowledge your complaint, investigate and aim to respond within 30 days. If additional time is needed, we will explain why and keep you informed.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner. Its ability to consider your complaint depends on whether the relevant privacy law applies to our business and your circumstances.

Telephone
1300 363 992

External websites

Our website may contain links to third-party websites or services. These providers handle information under their own privacy policies. Please review their policies before providing personal information.

Updates to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published on our website with its updated date.